This Refund and Cancellation Policy explains how subscriptions and refunds work at ThinqRx.ai. We want you to be completely satisfied with our Service, and we aim to be transparent about our billing and refund practices.
You may cancel your subscription at any time. To cancel:
Upon cancellation, your subscription will remain active until the end of your current billing period. You will continue to have access to all features until that date. After that, your account will automatically revert to the free plan.
We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with the Service for any reason, you may request a full refund within 7 days of your initial purchase.
Conditions:
Subscription renewals are not eligible for refunds. If you do not wish to be charged for the next billing period, please cancel your subscription before your renewal date.
Plan upgrades (e.g., from Starter to Professional) are pro-rated, and you will be charged the difference for the remainder of your billing period. Downgrades take effect at the next billing cycle.
We do not offer partial or pro-rated refunds for unused subscription time or unused AI credits. If you cancel, you retain access until the end of your billing period, but no refund will be issued for the unused portion.
Purchased credit add-ons (available for Professional and Team plans) are non-refundable. Credits expire after 1 month or when you cancel or downgrade your subscription, whichever comes first.
To request a refund, please contact us at:
Email: support@thinqrx.ai
Please include:
Refund requests are typically processed within 5-7 business days. The refund will be issued to the original payment method.
If you believe you have been charged in error, please contact us at support@thinqrx.ai before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues fairly and promptly.
Initiating a chargeback without contacting us may result in suspension of your account until the dispute is resolved.
We reserve the right to terminate or suspend accounts that violate our Terms of Use, engage in fraudulent activity, or abuse the Service. In such cases, no refunds will be issued, and any remaining subscription time or credits will be forfeited.
The free plan provides limited access to the Service at no cost. There are no refunds applicable to the free plan, as there are no charges.
We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
If you have any questions about this policy, please contact us at:
Email: support@thinqrx.ai
Legal Notice: This Refund and Cancellation Policy is a template and should be reviewed by a qualified attorney before use. It may not cover all legal requirements for your specific situation, jurisdiction, or business practices.